Help Center
Find answers to common questions, troubleshoot issues, and get the support you need to make the most of VI3W.
Creating Your First Model
Understanding Model Quality
Export Options
Account Management
Frequently Asked Questions
How do I create my first 3D model?
To create your first 3D model, simply go to the dashboard, enter a text prompt describing what you want to create, and click 'Generate'. Your model will be ready in seconds!
What file formats are supported?
We support multiple export formats including GLB, GLTF, OBJ, FBX, and more. Free users get access to GLB and GLTF, while Pro users can export in all formats.
How do I upgrade my plan?
You can upgrade your plan at any time from your account settings. Go to the billing section and select the plan that best fits your needs. Changes take effect immediately.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. You'll continue to have access to your plan features until the end of your billing period.
Why is my model generation taking so long?
Model generation time depends on complexity and server load. Simple models typically generate in 10-30 seconds, while complex models may take 1-2 minutes.
What's the maximum file size for image uploads?
We support image uploads up to 10MB. For best results, use high-quality images with clear subjects and good lighting.
How do I get an API key?
API keys are available for Enterprise customers. Contact our sales team to discuss your needs and get set up with API access.
What are the API rate limits?
Rate limits vary by plan. Free users get 5 requests per hour, Pro users get 100 requests per hour, and Enterprise users have custom limits.
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Our support team is available 24/7 to help you with any questions or issues. Don't hesitate to reach out!